Home Kent News Burst water main in Broadstairs leaves large parts of Thanet without running...

Burst water main in Broadstairs leaves large parts of Thanet without running water

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Original article from Kent Live

A water main burst in Thanet has left a large part of the area without running water, sparking outrage on social media.

The burst water main was located near Broadstairs, not far from Westwood Cross shopping centre, in the postcode CT10.

However, residents in neighbouring postcodes also found themselves with low water pressure, or even no water at all, stretching as far as CT9, CT11 and CT12.

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Southern Water addressed the issues on social media, stating that it's "aware of water supply issues in the Broadstairs area are working quickly to investigate the problem & restore supply to customers as soon as possible".

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The water company said: "We apologise for any inconvenience & thank you for your patience."

However, this was immediately met with widespread frustration on twitter, with one customer, Pieri, saying, "if the time it takes you to fix this is the same as the time it took you to send out this tweet then I'm not holding my breath…"

Others expressed frustration over disruption to gatherings and events, like Janet, who said: "I had to postpone my daughter's 5th birthday party because of this – not happy!!"

Explaining the cause of the incident in an update post, Southern Water said: "As a result of a power outage in the #Broadstairs area, some customers saw a loss of water supply.

"We investigated, identified and resolved the issue quickly but as we now recharge the network it could take up to 1-2 hours for customers to see full supply return."

"Customers may see some discolouration as a result of air bubbles, this will slowly disperse but running taps can also help. It is ok to use water as normal."

Original Article