Original article from Kent Live
A guest at Pontins has slammed its facilities and called for it to be shut down after a chaotic three-day stay.
Shereen Garraghan, 36, arrived at Camber Sands and was so dismayed from the off that she immediately began chronicling her time there.
Lambasting the standard of accommodation and level of customer service, the mum-of-one said the holiday park felt like it hadn't been decorated since she last visited as a child nor cleaned in months.
As well as spotting two children detained in a police car on site, Shereen claimed drunk teenagers were dominating the kids' dancefloor, reports Mirror Online.
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The mum-of-one, who refused to eat anything on site due to its mucky state, is pushing for a refund after the miserable stay, which also saw the whole camp plunged into darkness during a power cut.
"It is terrible down there, everyone is complaining. no one was doing anything about it, " the West Londoner told The Mirror.
"It is seriously chaotic. It is the filthiest place I have ever been to.
"I got there on Friday and then immediately wanted to leave."
The first thing that greeted Shereen, her child, her friend and their two children when they arrived on Friday was an enormous queue.
It took so long for most people to check in that it was night time at the point they were able to see their cabins and realise they didn't want to stay, she claimed.
"One woman with three kids was really upset because it was too late to leave and she was told if she stayed one night she wouldn't get a refund," Shereen said.
Shereen was particularly dismayed with the state of her chalet.
"It was a state," the mum said.
"It looked like it hadn't been cleaned for months. The dirt had a built up so much we couldn't clean it away ourselves. It was hours of work.
"Especially after Covid you'd expect it to be cleaner not dirtier. It is the filthiest place I've been to. You could see piles of dirt everywhere."
Shereen immediately left the chalet to head to the complaints desk, which constantly had a queue throughout her stay, she claimed.
On the way there she saw two children sat in the back of a police car.
"Everyone is complaining but no one was doing anything about it," she said.
"They take your room number and then do nothing. One woman I spoke to said they had taken a thousand complaints that day."
A video she later took of the check in queue shows it stretching more than 50m and including dozens and dozens of people.
She claimed she had also spotted dirty and empty sanitisation stations, as well as wooden pallets abandoned by the complaints desk.
In the early hours of Saturday morning a power cut plunged the park into darkness, causing chaos among the guests.
Shereen continued: "During the power cut security geared up to kick a family out. It was 4am. They were laughing and joking about it.
"You could hear people screaming saying they needed milk for their babies and their fridges had turned off.
"You also had to pay the electric for your cabin when you arrived."
Shereen has complained and asked for a refund, but has been told it could be 28 days before she receives a reply.
In the meantime, she is calling for the holiday park to be shut down and cleaned before more members of the public are allowed to stay there.
"I paid £300 to stay in filth," she said.
"They are overcrowding the place, the queues are crazy and there is no Covid safety.
"It needs shutting to be cleaned properly or rebuilt. It's very bad and upsetting for guests, and not fair on people who are paying money they've worked for for a holiday with their kids.
"I've seen prisons cleaner. People are paying to live in conditions you wouldn’t leave dogs in."
Pontins have been approached for comment.