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DVLA sends warning to all driving licence holders

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Original article from Kent Live

Drivers could potentially face a five-month wait to get their renewed licence as the The Driver and Vehicle Licensing Agency (DVLA) experiences "continuing delays".

Now the DVLA is urging motorists to do their renewal online where possible, to avoid weeks of delays.

The DVLA has said a combination of strikes and ongoing social distancing requirements has led to "continuing delays with paper applications".

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The agency is now processing licence renewals from applicants submitted 10 weeks ago, on June 9.

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The agency said in a statement on its website that paper applications "are likely to take 6 to 10 weeks to process", which could see those who made submissions on June 9 waiting up to five months to receive their documents.

It added: "We're sorry for any inconvenience caused, but we are working as quickly as we can to deal with your application.

However, the agency says there is no delay to online applications and advises customers to use its online services "where possible".

The Times reports "about 1.4 million" applications are affected by the backlog.

A DVLA spokeswoman told the paper: "There are delays in processing paper applications due to industrial action and social-distancing requirements, which means that we have had fewer staff than usual on site at any one time.

"Our online services have not been impacted by the pandemic and continue to run without any delays.

"The majority of transactions can be done online."

Original Article