Original article from Kent Live
It seems to be one scathing review after another at the moment for a hotel in Folkestone.
The Grand Burstin is well known in the town, largely thanks to its prominent seafront location and the fact the 'eyesore' building itself has been designed to look like a giant ship.
And many people who stay there say that it doesn't get much better on the inside either.
Such was the volume and vitriol of the complaints, KentLive even decided to try it for ourselves a couple of times, and it's never gone well.
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It doesn't look like things have improved massively since either, given the complaints that have surfaced recently.
In the last month alone, there was the family who cut their "nightmare" stay short calling it a "Fawlty Towers" hotel.
And this week we have been approached again by another customer who said they want to warn anyone else considering staying there.
Aimee Williams and her partner were supposed to be spending a weekend in Folkestone for a special occasion.
The Grand Burstin, she claimed, didn't quite live up to it.
She said: "It was the worst place I’ve ever stayed. Our whole time there was awful and distressing.
"When we got there we were met with the struggle of getting in the car park.
"When we finally found a space there was a sign with a 10-minute time frame to pay or you would be fined £100.
"So panicking I rushed into the hotel where I was met with the madness of dogs, not just one but four walking around with what I’m assuming were their owners.
"While I thought that was bizarre in itself, it was nothing compared to the huge queue of people at the front desk and no-one actually doing much.
"I just thought maybe they are just having a mad day. I finally got to the front desk where they didn’t even have my booking and couldn’t find me.
"He finally found my booking and sent us up to the 8th floor.
"We got up to our room after battling the smell of wet dog and mould, thinking we would be going in to open our lovely bottle of bubbly I had ordered, but it wasn’t there.
"I tried to call the front desk for 45 minutes as I didn’t want to join the back of the queue, but I didn’t get any answer so again I just thought, busy day, it’s fine.
"Bedtime was horrendous.
"The bed was so hard and broken we didn’t sleep and were sat up pretty much all night.
"Online it said the restaurant opens at 6am and the swimming pool was open.
"Well both of those statements were lies – the pool was closed permanently and the restaurant didn’t open till 7.30.
"I then paid £15 for two breakfast tickets. I wish I hadn’t.
"It was something out of Hell’s Kitchen – the scrambled egg was like water, the sausages were raw and so was the bacon.
"The mushrooms had been dipped in oil and were freezing cold and raw. It was all just a write-off.
"I didn’t eat any of it apart from a piece of toast I made myself.
"While I’m making toast I thought I’d have a nice cup of Rosie. I go to get a cup and it was so dirty inside I thought I got it from the washing up pile.
"I picked up another three that were all the same and when I asked where the clean cups were I got told the ones I picked up were the clean cups.
"We walked straight out and I went to front desk and politely explained all my concerns.
"The women at front desk thought they were hilarious and told me that when the manager got in at 9.30am I would get a call. She took pictures of the cup and that was that.
"I never heard from the manager or anyone else for that matter. I couldn’t get out quick enough.
"I had a bag of dirty rubbish outside my room the whole time which also didn’t get moved.
"I can safely say I will NOT be returning to the Grand Burstin hotel and advise anyone who is planning on going there to plan again.
"If you want a wet dog smelling hotel that sells raw food and has rock hard beds, rubbish everywhere, rude staff and poor hygiene, then it’s the place to be.
"But I don’t advise it’s a safe environment to be."
Britannia Hotels, which runs the Grand Burstin, was contacted multiple times for comment.