Original article from Kent Live
A woman and her partner revealed all about their 'awful' stay at the Grand Burstin Hotel in Folkestone.
Sarah Banks, 40, visited Folkestone on July 25 with her partner, and travelled down from Hextable.
Whilst their experience of the town itself was pleasant, their stay at the hotel was "absolutely disgusting."
She told KentLive: "It's totally different from what it says on the website, which is crazy.
"On the website all the rooms are immaculate [and] look lovely.
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"We had to check that we had the right hotel as that was how bad it was."
Sarah and her partner had never been to the Grand Burstin before, but had booked a room as it supposedly offered great views of the sea.
"I dressed up for the occasion, but I would have been better off with pyjamas and slippers, I would have fitted in a little bit more," she said.
Issues also came with the parking at the hotel, as if you didn't report to the front desk within 15 minutes of arrival then you would be issued with an £100 parking ticket.
However, this proved to be tricky to do due to how busy the reception was, with Sarah describing as as like "something out of Benidorm."
After a 45 minute wait they managed to get into their room without a parking ticket, which was originally booked with a sea view.
However, this wasn't to be.
"The room they gave us didn't even have a window in it, it just had a skylight" said Sarah.
"It was like being in a cage, I'd just literally come away for the weekend away from five children and my grandbabies and they've stuck me in this prison cell.
They were able to get their room changed to the other side of the hotel, which did have a window but it only looked out over a rather dirty roof.
The £77 that Sarah and her partner had paid for the room for that night didn't look to have been well spent, especially with mould on the ceiling and cracks on the walls.
On top of that the building it general "absolutely stunk."
"It smelt like a second-hand shop full of mouldy clothes," said Sarah.
"It was very unhygienic."
A more positive aspect came with the entertainment in the evening, which Sarah said was "the best part about the hotel."
However, it couldn't save the overall experience.
Sarah said: "It was absolutely disgusting.
"The hotel looks like it is falling apart, the outside looks like its been burnt.
"I know we've had a tough two years with COVID, but I thought with the lockdown they could have upgraded it a little bit.
"It definitely wasn't what they were advertising on the website.
"I didn't even sleep in the bed to tell you the truth, I slept on top [of the covers] with my dressing gown over me."
Sarah doesn't plan to ever return to the establishment.