Home Kent News Folkestone Grand Burstin Hotel visitors slam ‘dire’ conditions in scathing recent reviews

Folkestone Grand Burstin Hotel visitors slam ‘dire’ conditions in scathing recent reviews

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Original article from Kent Live

People visiting the Grand Burstin Hotel in Folkestone over the last few weeks have left some brutal reviews of the establishment.

Visitors have slammed the "dirty beds", "sticky door handles" and rooms "swamped with flies".

The town's most famous hotel has earned a poor reputation with 1,342 one star reviews at the time of writing on Tripadvisor.

Read more: Pedestrian killed in Victoria railway station bus crash named as woman from Rainham

The owner of the hotel, Britannia Hotels, has also faced issues with poor reviews of its Pointins Camber Sands site.

In the last two weeks the Folkestone venue has been disappointing customers left, right and centre.

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Many tourists would have hoped to enjoy their visit to the Kent coast, but the accommodation doesn't appear to be meeting their standards.

One reviewer said it was "a beautiful old building which is in much need of a refit and refurbishment" and that their room smelt "stale".

The general criticism of the hotel slightly falling apart has been a running theme throughout many of the comments, with one person saying it looked like it "not been updated since the 1970s."

'Tired and extremely dated'

The Grand Burstin Hotel only has an average rating of 2.5 on TripAdvisor

One reviewer, 385Shayne385, titled their review "Good location but not much else!" which was a sign of things to come.

Their description of the hotel as "tired and extremely dated" was an opinion shared by many visitors.

They wrote: "We paid extra for the sea view and expected a nicer room but was bitterly disappointed! The room looked nothing like the ones in the photos! The best bit was the new carpet!
"The beds are ok but the pillows are so thin that even folding them in half didn’t help."

More problems formed with "water stains in the ceiling", riles that looked as if they were about to "fall off" in the bathroom and the water from the shower being "scorching hot".

The warning signs were apparently "so old" for the water heat that you could "no longer read them."
"I'm so glad to be home!" they finished.

'The Grand Burstin is long past its sell by date'

The hotel has been criticised for its dilapidated interior

A rather critical review from the TripAdvisor user Oostende42 did not hold back in a brutal takedown of the hotel's many problems.

They had been a visitor to the hotel previously and had found it "just about acceptable" but it had become far worse on their return.

"What seemed a permanent queue at the understaffed reception day and night" was the first issue, with many guests asking for towels and reporting problems with their rooms.

The bar was also shut at 10pm in the evening in the height of summer, and when the reviewer questioned this it was reopened and "within seconds a queue had formed."

A very critical comment came of the food service, which the reviewer had previously said was one of "the top features of the Burstin".

No such luck this time around with a lack of variety in the menu, and the actual options not being much more than "cafe food."

"The service was appalling and chaotic with no direction and the "table service" had all the class of someone giving out voting papers," it read.

"The understaffed Victoria Restaurant had all the atmosphere of a morgue."

To finish off the reviewer was not convinced there was much of a future left in the hotel.

"Sadly hotels of this size (550) rooms are not viable anymore and the Grand Burstin is long past its sell by date," it read.

"It needs millions spending on it or pulling down and a smaller more upmarket development put in its place.

"The clientele it now attracts will drive it to extinction," it concluded.

'Would avoid this place like the plague'

Reviewers of the Grand Burstin Hotel have also complained of dirty rooms

The most recent review of the Grand Burstin comes from Mike R, who was exceptionally uncomplimentary in his thoughts.

The fact the review opens up with "Honestly the worst hotel I've ever stayed at" really gives an indication of the poor experience he endured.

Complaints about "dirty rooms", "rude staff" and the bed being broken were all there, as well as there being "no soap" in his room.

Fire alarms also went off at 3am and then 7.30am in the morning waking up his kids.

He wrote: "Reception staff when approached gave no crap about it and when I said I would cancel the following week with my group.

"He replied we don't care at which point things got heated and I left."

A topper of a sentence was then used to conclude his review.

"Would avoid this place like the plague all though saying that the plague is better," he wrote.

'Some poor chap was having dinner and piece of ceiling fell on his head!'

Reviewer Lisa M was yet another visitor to the hotel who was very much aware of the hotel's problems and described it as "falling too [sic] bits."

This was encapsulated with a man in the dining room having a "piece of the ceiling" fall on his head when eating.

More structural issues came with the lift.

She wrote: "Lift is a health hazard it keeps breaking down [and] pool wasn’t open [as] ceiling had fallen through!"

The car park was also "horrible" due to a lack of spaces, but there was some praise for the "nice staff."

"Chris the manager was very professional and offered us free drinks because we hated both restaurants," she wrote.

Original Article