Home Kent News Tunbridge Wells vegan furious after discovering meat in his Pizza Express order

Tunbridge Wells vegan furious after discovering meat in his Pizza Express order

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Original article from Kent Live

A gardener from Tunbridge Wells has been left incandescent after discovering meat on his vegan pizza.

Nick Robinson, 57, ordered a Sloppy Vegan from Pizza Express in Tunbridge Wells on Sunday (August 8).

This was then delivered from the store to the house at 7pm through Deliveroo.

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However, when the food arrived, the family, who are all mostly vegan, began to notice something wasn't quite right.

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Pizza Express has started a formal investigation.

They had ordered the pizza to relax and enjoy the end of the week, however what followed had put them off wanting to touch any more food.

"The weather had been horrible so we thought we would treat ourselves," Mr Robinson said.

"When the order turned up we first noticed that many of the items it usually came with, like the sauces, were missing.

"But when my partner's son, who has been vegan for five years, opened the pizza, he was suspicious because he thought he could see and smell meat."

The box was sealed with a vegan sticker which initially led the family to believe that the pizza simply had to be vegan.

However, it wasn't until a bite was taken when their dreaded fear became a reality.

"My partner's son took a bite out of the pizza and straight away told us that's meat," Mr Robinson added.

"The remains of the pizza were given to the dog, who couldn't believe her luck.

"She knows all of the meat substitutes, so she absolutely wolfed that down."

The vegan sticker can be seen despite being served in a box with a meaty pizza

Mr Robinson then stated that the family phoned Pizza Express to explain the ordeal.

He then claims he was told they didn't have the ingredients for the vegan pizza, so they made a substitution for the closest thing.

Disbelief

"I was in disbelief," Mr Robinson said.

"We were just absolutely gobsmacked, and for my partner's son who ate the slice of pizza, he hadn't eaten meat for five years.

"He was quite understandably feeling distressed and uncomfortable.

"You put your trust in Pizza Express because it's a quality brand, and we thought we were getting a nice treat but what we've ended up with is a nightmare."

'We would like to sincerely apologise'

Mr Robinson also explained that he would like Pizza Express to come forward and identify the person who made the decision to brand a pizza with meat as vegan.

"I want to know who made the decision to make the substitution and who consciously puts a meat pizza in a box with a vegan sticker on it.

"I'd also like to know what kind of training and health and safety the staff get."

A Pizza Express spokesman: "We offer a wide range of choices on our menu because we take dietary requirements extremely seriously, and we always do everything we can to accommodate all customers' needs.

"On this occasion we let Nick and Tracey down and would like to sincerely apologise. We have launched an internal investigation to find out exactly what happened to ensure it never happens again.

"We would like to reassure our customers that we have an excellent track record regarding order accuracy and food safety and have extensive measures in place to ensure every order is correct, including comprehensive training for all our crew members. We will take the opportunity to refresh team training, as we continually strive for excellence in this area.”

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Original Article