Original article from Kent Live
Residents have been paying an extra charge for garden waste collection.
But in the last fortnight they were told the service has been suspended, with no date on when it might return.
The councils involved – Folkestone and Hythe District Council and Dover District Council – have blamed problems with contractor Veolia caused by a national shortage of HGV drivers.
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That in turn is apparently related to COVID-19 and the so-called "pingdemic", where thousands are being told to self-isolate by the NHS' Test and Trace app.
But it comes only weeks after Folkestone and Dover residents suffered significant delays with their waste services when Veolia switched collection days.
The latest problems have seen residents reporting swarms of flying ants and mice.
"My six bags are full and I can see them piled up outside other houses on our street," Capel-le-Ferne resident Nicky Vines told MyDover.
"If you make a report to the council, you get a different answer every time.
"None of them have been apologetic, at all.
"It's not just garden waste either – food waste wasn't collected from the village again this week.
"This is a paid-for service. We've heard some people in Folkestone are getting a refund but not until the next tax year in April.
"We pay over £200 a month now in council tax and an extra £50 a year to have garden waste collected."
Nicky added that there seemed to be more mice around, while a Capel resident who did not want to be named said flying ants were "absolutely everywhere".
Their bags had been lying in the garden for three weeks, they said.
"I ended up taking them to the tip myself," said the person.
"The man working there said that the garden waste skip is normally takes two days to fill up, but recently they are doing two skips a day."
Both councils have advised people to take garden waste to KCC recycling centres if the need is urgent, or to try to turn it into compost where possible.
A statement from Dover District Council said: "We’ve unfortunately suspended the garden waste service at the request of our contractor Veolia in order to allow them to prioritise household waste and recycling collections.
"We know this is disappointing with many people working in the garden at this time of year. We are of course working with Veolia with the aim of reinstating garden waste collections as soon as possible.
"We appreciate that this is a service which you pay for additionally and will be looking at options such as extending subscriptions or offering a discount off next years’ subscription to take account of this."
A statement from Folkestone and Hythe District Council said: "We apologise to all those residents affected and we understand the difficulties this suspension may create.
"We are advised by Veolia that suspending the garden waste service will enable the Veolia crews to prioritise clinical, food, refuse and recycling rounds."