Home Kent News Morrisons new unmanned shop with zero staff

Morrisons new unmanned shop with zero staff

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Original article from Kent Live

Morrisons is set to trial a shop that has no staff at all.

While the first test store, outside the Bradford headquarters, isn't open to the public, it's a work in progress and could mean a revolutionary change for the supermarket's stores.

The experiment uses cameras and customers are required to download an app that is scanned upon entry.

Read more: Aldi shoppers will be encouraged to wear face masks

The cameras then monitor and track where shoppers are and what items are being dropped into customer's baskets.

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With no tills, shoppers can leave immediately after grabbing what they need, with payment arranged through the app.

In the aftermath of the pandemic, more and more customers have wanted less contact while shopping.

Research conducted by Ubamarket found that 43 per cent of Brits wanted minimal contact during their shops.

They also found that 62 per cent of people wanted to complete their shopping in under 20 minutes with 34 per cent of customers also commenting that self-service tills caused them anxiety over hygiene.

Will Broome, CEO of Ubamarket said: "The research clearly shows that the coronavirus pandemic has completely transformed both retailer and consumer behaviour- in particular when it comes to purchasing their goods.

"The pandemic has raised huge questions around hygiene and safety, with particular concerns around consumer confidence.

"This fluctuation in shopping habits has further highlighted a number of pre-existing problems with the shopping experience in Britain, with a huge proportion of Brits now feeling that their shopping experience is outdated."

He continued: "Paying for your shopping in-app will drastically reduce your exposure to potentially dangerous interactions as there is no need to stand in queues or use the tills.

"Ultimately, if retailers are willing to implement retail technology, we could make the weekly shop far more safe and hygienic for everybody in the UK."

Original Article