Original article from Kent Live
Motorists on the M25 have spent the hottest day of the year in misery after a major incident.
The motorway was closed in both directions near the Dartford Crossing after disused pipework fell onto the carriageway.
The incident caused 90 minute delays and tailbacks which stretched for miles.
With temperatures reaching 30C, people spilled onto the motorway to escape the sweltering heat inside their cars.
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Despite the best efforts of Highways England and the emergency services, delays could last for hours more.
Some trapped traffic is being released, however the incident is not expected to be cleared until around 9pm.
After hours of traffic chaos, hopeless motorists are at their wits' end.
Several have tweeted Highways England in a desperate bid to receive a glimmer of hope.
Concerned father Danny Thompson said his young children are struggling in the heat after being trapped for five hours.
He said: “We have been trapped here for nearly 5 hours with no information.
“We have two small children in the car.
“Is there any way of getting water to us and all of the other people struggling around us in this 31 degree heat?
Another mother begged for an update, adding that her young daughter is "extremely distressed" having barely moved for three hours.
Several parents with young children pleaded for water having been sat in scorching temperatures with nowhere to go.
Tony Gallagher said: "Can you get some water out to people stuck here?
"It's madness no-one is doing this we have children in the car who finished their water hours ago."
Worried family members at home have also urged Highways England for an update.
Carol Stevens tweeted: "My husband has been trapped in this for nearly 5 hours he has barely moved and he has no water and he’s temp gauge in the car is reading it’s 35 degrees outside someone really needs to get on top of sorting the diversion and releasing trapped traffic!"
Claire, the mother of a woman involved in the incident, is desperate to know when her daughter’s damaged car will be recovered.
She said: “My daughter’s car was badly damaged by the debris falling and is still unable to get help / her car recovered. (I will then need to get her from wherever nearest to where she is they take get )… when will the roads be open to recovery vehicles?”
Highways England said it is working hard with the emergency services to clear the incident as quickly as possible.
South East operations manager Sam Day said: “We have been working hard with the emergency services and our contractors to reopen the A282.
“We are in the process of reopening the anti-clockwise carriageway, but the clockwise direction will remain closed for a little while longer and we’re working hard to reopen that carriageway as soon as it’s safe to do so.
“We’ve been working hard to ensure we can get people moving as quickly as possible, and our traffic officers have been assisting those people who have been trapped and those who have broken down in the closure.
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“We thank drivers for their patience during this emergency work and with temperatures remaining high into the evening, we urge people to ensure they have enough water and liquids in their vehicles to ensure they stay hydrated during their journeys.”
A fully signed diversion route is in place and people are being advised to travel to the South East/Kent region via the M25 travelling anti-clockwise via Watford to avoid the congestion.
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