Original article from Kent Live
The Dover GP that has been rated 'Outstanding' can be revealed – and this is what inspectors had to say about it.
Independent inspectors from the Care Quality Commission (CQC) regularly visit GPs to find out whether the service is safe, effective, caring, responsive and well-led.
There are four ratings given to health and social care services – these are Outstanding, Good, Requires Improvement and Inadequate.
This GP has gone above and beyond to help their patients and we've found out why inspectors were so impressed with this practice when they paid it a visit.
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Address: Canada Road, Deal, Kent, CT14 7EQ
Last report published: May 4 2016
How it rated
Is the service safe: Good
Is the service effective: Good
Is the service caring: Good
Is the service responsive: Oustanding
Is the service well-led: Oustanding
The inspectors said: "The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice.
"For example, taking the lead with the local clinical commissioning group to develop Medical Interoperability Gateway(MIG).
"Feedback from patients about their care was consistently positive."
They added: "Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
"All opportunities for learning from internal and external incidents were maximised.
"The practice had good facilities and was well equipped to treat patients and meet their needs.
"Information about how to complain was available and easy to understand."