Original article from Kent Live
A Kent mum has vowed to never return to a popular Surrey theme park following "ridiculous" queues.
Valentina Parrinello, who is from Orpington, took her four-year-old son and family to Chessington World of Adventures on Monday (June 7).
She claimed there were two-and-a-half hour long queues at the theme park and broken down rides.
She also said that she saw very few people wearing face masks and there not many were social distancing.
What should have been a fun family day out soon turned into a nightmare, the Mirror reported.
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Families were forced to leave queues of crying children, which one mum even estimated was a kilometre long.
Speaking of her experience on the day, Valentina said: "It is really badly organised.
"I don't now if it's COVID or what it is, but the queues were an hour plus for each ride, which is a long time for little kids to wait. The queues were ridiculous.
"We did four rides. One ride, a small one for kids, was broken. It took 20 minutes for an engineer to push it for us to step out.
"They gave us free ice cream tokens, but the majority of the kiosks were closed."
Despite being initially told to book online, guests were urged by members of staff to come back another day.
According to the Mirror, visitors stood in queues for over two-and-a-half hours in sizzling heat in a desperate attempt to get on as many rides as possible before they shut at 5pm.
Valentina said: "It was two hours squashed together, lots of people not wearing masks. Maybe 20 per cent of people were wearing them.
"There is nobody enforcing the signs, nobody is saying wear a mask. The queue was probably 1km long.
"Someone came round and said 'not everybody can get in, so we suggest you change the date or get a refund'.
"A lot of people were leaving. They were just getting fed up.
"I think the queues are ridiculous. I will never come back here for sure."
A spokesman for Chessington said everyone who made it through the queue was let in, while those who left were urged to contact Feedback@chessington.co.uk to ensure the team can "provide appropriate resolutions" such as "revalidating tickets so guests can pre-book a ticket for another day of their choosing".
They added: "As part of our COVID-19 hygiene and safety measures, we request that all guests wear a suitable face mask, with face masks mandatory for those aged 11 and over on all rides and attractions, and in indoor public areas.
"We also ask that all guests observe social distancing and to use the distancing markers across the resort and in queue lines.
"Dedicated marshals, public announcements and signage frequently remind guests of the need to maintain a safe distance.
"Since the start of the pandemic, our first priority has always been the safety of our guests, staff and animals in our care.
“June 7 was an unusual occurrence and not the experience we look to provide guests. We are subsequently investigating further to ensure this doesn’t happen again.”