Original article from Kent Live
People in Folkestone have been left outraged after their bins were left uncollected for more than a fortnight.
Householders were told recycling and waste vehicles changed their routes in the district from May 10 in order to allow them to 'work smarter and be greener'.
However, some residents have not had their waste bins feel they are being ignored.
Many of the bins which have not yet been seen to are starting to smell after sitting in the sun for hours each day.
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Caroline Hallett, of Surrenden Road, is one of many Folkestone residents who are demanding answers from the council.
"About two weeks ago our recyclable rubbish didn't get collected which you naturally put down to human error," the 52-year-old said.
"Then the green-lid rubbish went out last Thursday (June 3) and it still hasn't been collected. I have lived here for 11 years and it has always been collected.
"I sent an email to all the councillors to encourage them to hold an emergency meeting. They tell me it has been called in to the scrutiny committee who will be looking at it in a week. By that time, we will have three weeks worth of festering rubbish on the streets.
Caroline also explained that online complaints were met with automated responses and there was a lack of human interaction around this issue.
"I think this is a council that spends more of its time buying castles and land to build on rather than the core principles of a council," she added.
"We have been ignored and taken advantage of, they simply don't care.
"Whilst there is not a lot we as citizens can do today or tomorrow, there is a lot we can do eventually at the ballot boxes."
'The changes are taking longer than expected'
In light of many complains made recently, Folkestone and Hythe District Council have issued a statement on its Facebook page.
It reads: "We'd like to apologise to all residents who are experiencing problems with our waste collection service at the moment, as a result of route changes put in place by our contractor.
"We expected some teething problems just due to the sheer number of properties affected by the route changes and had asked you to bear with us while the changeover took place.
"However, the changes are taking longer than expected to bed in which means that the normally excellent levels of collection services aren't being met for a large number of households. This just isn't good enough and we apologise to all residents affected.
"Please be assured that waste crews on the ground are working extremely hard to collect missed bins and ensure the service gets back to normal as soon as possible.
"If your collection is delayed please leave your bins out and we'll get to you as soon as we can. Where possible, please secure your rubbish so that it doesn't get blown away.
"Thanks once again for your patience and understanding."