Home Kent News Premier Inn calls ‘outraged’ customer’s review about gunshots ‘fictional’

Premier Inn calls ‘outraged’ customer’s review about gunshots ‘fictional’

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Original article from Kent Live

Claims of a large police presence and gunshots at Folkestone Premier Inn have been described as "fictional" by company bosses.

A TripAdvisor review left by a customer last month gave the hotel a one-star rating and made a number of extraordinary claims.

It ended up being shared widely on social media.

Some amusingly mocked that the story was obviously made up, while others said it sounded generally accurate apart from the gunshot claims.

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Folkestone Channel Tunnel Premier Inn, on Cherry Garden Lane, has a relatively impressive average rating of 4.1 out of of 5 from more than 1,000 reviews on Google.

However a user calling themselves Matt Fitzpatrick on TripAdvisor gave it the lowest possible rating in April following an alleged business trip.

Under the title "My Time in Folkestone", the user said their night "started off brilliant".

They added: "The man at reception looked at me a way I’ve never experienced, the eye colour, the complexion, facial expression, everything about this man was another reason to be staying in Folkestone premier inn.

The review remains published on Tripadvisor

"As we collected our room keys we proceeded to room 17, from this point it all went downhill, started off alright, transformers, dominos, and good vibes, life was good!

"After a good transformers and chill I proceeded to try get some rest for my big day tomorrow. Unfortunately my slumber was disturbed by a mass gathering of youths.

"We attempted to contact the people above through speaking out the window, with a lot of trial and very little success it began to bother us.

"The time is currently 3am, a scream and a bang was heard from above..I AM OUTRAGED, I Chuck on my clothes and proceeded to inform reception of the circumstances.

"After explaining to the kind old man at the reception he informed me of the half a dozen police cars outside, and that the officers have already breached the room above.

"Satisfied I return to my place of slumber, things were quiet…too quiet, 2 gunshots were fired, I poke my head out of the window to get a closer listen, only to be greeted by 3 men in balaclavas collecting a large bag of narcotics that had previously been discarded out of the upper story window in panic.

"They shine a light right in my eyes and told me if I tell anyone they will find me, I don’t know if I should be telling you this or not.

"They proceed to move on and heard one of them saying 'tape him up and do him' we then heard what could only be described as GBH section 18, the terror I was feeling unlike anything I’ve ever experienced, after accepting it was his fate and not mine I return to my Lenny Henry good night sleep guarantee.

"I had roughly 2 hours 47 minutes of consistent panic attacks and sleep paralysis. I was then woken to what I thought was another dream but I had to accept it was reality.

"I left that day and never looked back, the only thing on my mind was Lenny Henry repeating his slogan again, and again like a broken record. Lenny…you promised me, but you did not deliver, I was not satiated with my guarantee, I want my money back."

KentLive has checked with Kent Police, who said its officers were not aware of an incident involving gunshots around that time.

Meanwhile a spokesman for Premier Inn also flatly denied such an incident took place.

They said: "No incident has taken place at our Folkestone hotel along the lines described – it is fictional.

"Pleased to confirm nothing has occurred involving gunshots, drugs (our windows are restricted so it would be impossible to throw a bag out as described), an attack or balaclavas."

Original Article