Home Kent News Customers flee pub without paying before ‘amazing young man’ steps in

Customers flee pub without paying before ‘amazing young man’ steps in

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Original article from Kent Live

Pub landlords have praised an "amazing young man" who stepped in after customers left without paying a large food bill.

Sarah and Andy House run the Kings Arms in Elham, between Folkestone and Canterbury, which, like everywhere else, has been shut for months because of the coronavirus pandemic.

The pub reopened for outdoor serving on April 12, admitting they had been "frantic" in coming up with a new way of operating as they were suddenly liable for full rent payments.

The challenge didn't become any easier when on the first Saturday a table of four left with without paying a penny.

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Sarah was so incensed that she took to Facebook to call them out.

Her post read: "Thank you to the table of four, booked in under the name of Josh, who took up a reserved table that we turned customers away from as standing room only.

"You were 20 minutes late, keeping the kitchen staff on, you received excellent service, food and drinks, however we will put your leaving very quickly before settling your £85 bill down as an oversight, because we are decent people working hard to earn a living, oh and you left in such a hurry you might want to come back and pick your cigarettes up."

The post sparked an deluge of support, with people calling the behaviour "utterly disgusting" to "good hard working good people" after a difficult year.

To make matters even worse, the table in question were not the only customers to walk away that week without paying – a situation that has forced Sarah and Andy to keep people's bank cards as deposits when they take their table.

But one particular act has restored their faith in humanity for the time being.


Liam Jenner, a 24-year-old who lives in nearby Folkestone and used to work with Sarah at the council, spotted the post and decided to act.

He went straight down to the pub and discreetly left £90 in an envelope behind the bar.

Liam Jenner, 24, thought it was "very unfair" when he heard about customers fleeing the pub

KentLive tracked him down after getting his details from Sarah, and he told us: "Sarah used to be my manager at the council a few years back so I’ve known her for a while and often travel to the pub to help her out by buying meals and drinks.

"I just thought it was very unfair that after such a struggle for pubs during the last year or so with COVID and lockdown that people could do such a thing to struggling businesses.

"So I thought her business could probably do with the money a lot more than I needed it right now."

Sarah took to Facebook again when she found out about Liam's gesture.

She also donated half of the money to the mental health charity MIND.

In another post that triggered an outpouring of support, she wrote: "Thank you all so much for your messages of support regarding those lovely people who forgot to pay.

"I need to shout out Liam Jenner who came to the pub to hand us £90 after seeing the post on fb.

"You are one amazing young man Liam, we would like to donate half of the money to MIND.

"You and people like you are what makes the world a better place."

Original Article